Privacy Policy

Terra Solutions (referred to as “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information we collect, use, and share during our business activities. This Privacy Policy explains how we collect, use, and process your personal information when you interact with us, use our services, or visit our website.

1. Information We Collect

We collect information about you when you use our services or interact with our website. The types of information we may collect include:

• Identity Data: Name, surname, and title.
• Contact Data: Email address, telephone numbers, and mailing addresses.
• Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences for receiving marketing communications from us and your communication preferences.

2. How We Use Personal Information

We use the information we collect for several purposes, including:

• Service Delivery: To manage your account, provide the services you request, and maintain our relationship with you.
• Communication: To send you information, updates, or services you request or that may interest you.
• Website Improvement: To ensure our website content is presented effectively for you and your device.
• Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. Disclosure of Personal Information

We do not sell your personal data. However, we may share your information with:

• Service Providers: Third-party providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer support, and marketing assistance.
• Legal Authorities: Law enforcement agencies, regulators, or other authorities when required by law or to respond to valid legal requests.

4. Data Security

We implement appropriate security measures to protect your personal data from being accidentally lost, misused, accessed without authorization, altered, or disclosed.

5. Your Rights

Depending on applicable data protection laws, you may have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Restrict or object to processing
• Request data transfer
• Withdraw consent at any time where processing is based on consent

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users. This helps us provide a better browsing experience and improve our website’s functionality and performance.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Any updates will be posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Email:  Info@terragroupeg.com 
Phone:  +201222497046
Address: Gleem, El Horreya Road 568, 6th Floor, Apartment1